Its OK to ask for help every once in a while.
In fact, with the addition of resources like Google, Facebook, Twitter and other platforms, asking for help has become easier then ever before. Simply type in a question to google or ask your friends on social media for advice and you will instantly be hit with a plethora of answers to shift through and consider.
Its not that easy though. For example, say you have a problem pertaining to your Facebook or Twitter account and need help logging back in. Or maybe your just confused about how to upload a photo to your profile and would like step by step instructions on how to do so.
While some know that information like that is available at Facebook’s help center, which is located by searching help center in the search box at the top of the page, some people make the unfortunate mistake of thinking that they can simply call Facebook and be helped that way.
A google search here and a legitimate looking Facebook page with a number there, and your dialing your phone in hopes of reaching Facebook support and getting help Although you think you think your problems are over, they are sadly just beginning
Once you call the number, you are greeted by a friendly voice claiming to be Facebook support, but you don’t question anything due to the fact that you got the number from a legitimate looking Facebook page and start to explain what the problem is to the person on the other end.
The person on the other end listens intently to you for a few minutes before asking for remote access to your computer so they can diagnose the problem from their end. What they are really doing however is preparing to access all your information, including bank accounts, passwords, credit cards and photos.
They also begin to infect your computer with viruses as they fake diagnose your issue on Facebook. Eventually the person on the other end directs you to put in your email address on one of the web pages they bring up and this is where things take a dangerous turn.
The agent on the phone will react in shock as they tell you that your computer and entire network was hacked by a variety of people from foreign countries and they are stealing your information as you speak. After showing you a few more scary looking screen of errors, they quickly claim to have a solution to the problem.
This is probably the first time you realize something is wrong. Why would Facebook, or any other social media support team for that matter have the capabilities to diagnose viruses on your computer and why are they offering to fix it for you?
The obvious answer here is that they really aren’t here to fix anything and are in fact the reason your computer is infected in the first place. The agent suddenly opens up the notepad window on your computer and begins to offer you a series of plans ranging from 300.00 to 1000.00 dollars.
Then, the pressure starts to come down on you. The agent warns you not to do any banking on your computer until the problem is fixed. They also assure you that they can fix everything and just need you to ok the process. They will then ask you for a method of payment and that’s your second clue something is up.
Under no circumstances should you give these people your credit card information. If you do, they will start to shift around money in your bank accounts to make it appear like they accidentally sent you a large sum of money and will lose their job if you don’t give it back.
What they really did however is transfer money from one part of your bank account to another to give the illusion of the mistake. Hopefully you don’t reach this part and have hung up the phone and secured all your information before this, but this should be your final clue that’s something is terribly wrong.
In the end, please do research into the matter and don’t just look for a quick fix solution that seems oh so temping. Facebook, Twitter, Google and other popular social media websites DO NOT have support phone numbers to call and any site claiming otherwise is a scam.
Please share this with a friend to protect them from this scam and be safe online as well!